Shipping policy

 

1. General Information

• We aim to provide a seamless and efficient delivery service for all our customers.
• Our deliveries are handled by a combination of third-party couriers and our internal team.

2. Delivery Services

• Third-Party Courier Services: For certain regions, we rely on trusted third-party couriers to handle deliveries. Please contact ShipNoble for detailed information on their shipping policy.
• Internal Deliveries: In select areas, we manage deliveries through our in-house team to ensure prompt service.

3. Age Verification

• Our dedicated delivery team ensures that every recipient is of legal drinking age. Our trained personnel will request government-issued identification upon delivery. Only after verifying the recipient's age and confirming their eligibility will the delivery proceed. This step aligns with AGCO regulations and guarantees responsible alcohol distribution.

4. Receiving Your Delivery

• A person of legal drinking age must be present to receive the delivery.
• If no one is available to collect the delivery, a re-delivery fee may be applicable.

5. Delivery Times

• Delivery times may vary based on your location and the chosen delivery method. We strive to process and ship orders within 5 business days.

6. Shipping Costs

• Shipping costs are calculated at checkout based on the number of cases delivered (CA$ 15 per case).
• If no one is present to accept the delivery, additional shipping fees for re-delivery may be required.

7. Damaged or Missing Items

• Please inspect your order upon delivery. If you receive damaged goods or if there are any items missing from your order, contact us immediately at info@altawines.ca so we can resolve the issue promptly.

8. Contact Us

• If you have any questions or need further assistance regarding your shipment, please contact our customer service team at info@altawines.ca.

Note: This policy is subject to change without notice. Please review it periodically for any updates.